隐私政策
生效日期: 2026 年 6 月 29 日
Aurum Regene (“Aurum Regene”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, purchase our products, or otherwise interact with us.
By using this website, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Data We Collect
Depending on how you interact with our website, we may collect the following information:
Identity Information
- Full name
Contact Information
- Email address
- Phone number
- Billing address
- Delivery address
Order Information
- Products purchased
- Order history
- Payment status
- Shipping information
Payment Information
Payments are securely processed through HitPay. Aurum Regene does not collect or store your complete payment card details or other sensitive payment information.
Technical Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Date and time of access
- Referring website
- Cookies and similar technologies
2. How We Use Your Personal Data
We may use your personal data for the following purposes:
- Processing and fulfilling your orders.
- Verifying payments.
- Arranging product deliveries.
- Providing customer support.
- Responding to enquiries and feedback.
- Improving our products, services, and website.
- Personalising your shopping experience.
- Detecting fraud or suspicious activities.
- Complying with legal and regulatory obligations.
- Sending promotional emails or marketing communications where you have consented to receive them.
3. Cookie Policy
Our website uses cookies and similar technologies to provide a better browsing experience and improve our services.
Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the operation of our website and enable core functions such as shopping cart management, secure login, and checkout.
Performance & Analytics Cookies
These cookies help us understand how visitors use our website so we can improve its functionality and user experience. We may use services such as Google Analytics to collect anonymous usage statistics.
Functional Cookies
These cookies remember your preferences, such as language settings or previously entered information, to provide a more personalised browsing experience.
Marketing Cookies
With your consent, we may use cookies provided by advertising partners such as Meta (Facebook) and Google to measure advertising performance and deliver more relevant advertisements.
Managing Cookies
You may accept, reject, or manage cookies through your browser settings or our cookie consent banner (where available).
Please note that disabling certain cookies may affect the functionality of some features on our website.
4. Sharing Your Personal Data
We respect your privacy and do not sell, rent, or trade your personal data.
Where necessary, we may share your information with trusted third-party service providers, including:
- HitPay (payment processing)
- Courier and logistics providers
- Website hosting providers
- IT support providers
- Marketing and analytics providers
- Government authorities or regulators where required by applicable laws
These service providers are only permitted to process your personal data for legitimate business purposes and are expected to maintain appropriate security measures.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.
When your personal data is no longer required, we will securely delete or anonymise it where reasonably practicable.
6. Data Security
We implement appropriate administrative, technical, and organisational safeguards to protect your personal data against unauthorised access, disclosure, alteration, misuse, or destruction.
Although we take reasonable measures to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
7. Your Rights
Subject to the Personal Data Protection Act 2010 (PDPA) and other applicable laws, you may have the right to:
- Request access to your personal data.
- Request correction of inaccurate or incomplete information.
- Withdraw your consent where applicable.
- Request updates to your personal information.
To exercise any of these rights, please contact us using the details provided below.
8. Third-Party Websites
Our website may contain links to external websites operated by third parties.
We are not responsible for the privacy practices or content of these external websites. We encourage you to review their respective privacy policies before providing any personal information.
9. Children’s Privacy
Our website and products are intended for individuals aged 18 years and above.
We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately so that appropriate action can be taken.
10. Changes to This Privacy Policy
We may update or revise this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or website functionality.
The updated version will become effective immediately upon publication on this website. We encourage you to review this page periodically to stay informed of any changes.
11. 联系我们
If you have any questions about this Privacy Policy or how we collect, use, or protect your personal data, please contact us through our official channels:
电子邮件： care@aurumregene.com
WhatsApp: +6018-967 9686
我们的客户服务团队将在营业时间内尽快回复您的咨询。